Full-day program explores secrets of leadership,
management, service, loyalty and creativity in healthcare
Ivy Tech Corporate College is bringing Disney Institute to Fort Wayne for a fourth time. “Building a Culture of Healthcare Excellence,” Disney Institute’s newest professional development program, will be Wednesday, October 24 at the Holiday Inn Fort Wayne. It is being sponsored locally by Ivy Tech Corporate College, in collaboration with Ivy Tech’s School of Health Sciences and School of Nursing, and with marketing partners Indiana’s NewsCenter and The Greater Fort Wayne Chamber of Commerce.
The organizational environment created during the program will teach participants how to transform patient and employee relationships, consistently exceed expectations and develop a continued competitive edge for their healthcare organization.
“Improving the patient experience is critical for health care organizations looking to survive and prosper,” said Jeff James, vice president for Disney Institute. “This program is a rare opportunity for northeast Indiana health care professionals to go inside the Disney organization and learn innovative, easy-to-implement best practices that can give them the competitive edge.”
The full-day “Building a Culture of Healthcare Excellence” program will teach participants how the five most powerful Disney philosophies – leadership, quality service, people management, loyalty and creativity can be applied to the healthcare industry. Learning how to inspire leaders and motivate employees will help attendees motivate their workforce to satisfy patients and their families, driving fiscal results and sustaining years of repeat business.
“In an era where everyone is competing for market share, excellent patient care isn’t a luxury, it’s a necessity,” James said. “This program is made for healthcare organizations – large and small –looking to create a service experience that exceeds expectations and improves patient satisfaction scores.”
Program registration is $359 per person prior to September 21 (early-bird registration) or $399 after (regular registration). The price includes all course materials, a continental breakfast and lunch. Employers sending five or more participants receive $20 off each registration. Ivy Tech employees, students and alumni will receive a $20 discount, as well. For more information or to register, go toIvyTech.edu/disneyinstitute or call 260-480-4118.
About Disney Institute
Disney Institute is the global professional training arm of The Walt Disney Company. One of the most recognized names in professional development, Disney Institute travels the world offering engaging seminars, workshops and presentations, as well as fully customized programming. Immersive learning experiences are also offered at Disney destinations in the United States, Europe and Asia, enabling participants to go behind the scenes and see firsthand how business theory drives operational excellence. The Disney Institute client roster includes Fortune 500 companies as well as a wide range of small businesses, non-profits and government agencies.